Visitor FAQ

General Questions

Why did Sleep & Eat decide to transition to a virtual event?

A recent survey of our database and found that 81% of its audience are open to attending a virtual event. We are unable to run a physical event in 2020, but we understand that the community still wish to discover and showcase new products, meet with existing and new business partners, and build stronger industry contacts. Sleep & Eat virtual will be a large-scale digital event with enhanced matchmaking between buyer and supplier, networking and high-quality educational content to facilitate business growth.

When will Sleep & Eat Virtual take place?

The digital event will be taking place from 17-19 November 2020. 

What will the format of Sleep & Eat Virtual be?

Sleep & Eat Virtual will be a large-scale digital event that uses the flexibility and reach of the online space to empower you to discover and connect with suppliers from across the industry. Additionally, networking opportunities will be at the core of this virtual event through matchmaking features allowing you to interact with the exhibitors, as you would do in a physical event. There will be inspirational and educational panel discussions as you would normally find within the live event. Visitors will also be able to view the Sleep & Eat installations on the virtual platform.

Will there be a conference programme available during Sleep & Eat Virtual?

Sleep & Eat's thought-leading Conference programme will return virtually for 2020. Discover the 2020 Conference programme.

I’m an exhibitor and have a question, who should I contact?

 The Sleep & Eat customer service team is always available to help and can be reached on or +44 (0)207 921 8166.​

When is Sleep & Eat 2021?

Dates for Sleep & Eat 2021 will be confirmed shortly.

Do I need to register for Sleep & Eat Virtual? ​

Sleep & Eat Virtual is a will be a brand new product and will require you to make a brand new registration to be able to access different functionalities and opportunities. Registration is now open here:

Will there be an exhibition?

Sleep & Eat Virtual will house a Product Directory where you will be able to source via product type and sector. You will be able to see product catalogues and meet with exhibitors either via the Matchmaking Programme or during the live event. 

Who runs the Matchmaking Service?

The Matchmaking Service is run by Sector Global who is an approved partner of Informa Markets. 

What are Sleep & Eat doing to ensure a safe virtual environment?

Upon registering, all attendees agree to adhere to our Code of Professional Conduct. We reserve the right to remove attendees not behaving consistent with the Code of Conduct.

How will meetings work?

Meetings will take place virtually within the Matchmaking Service Portal and you can invite up to 8 people to attend each one, provided that they are registered for Sleep & Eat Virtual.

There will also be two 1 hour Speed Networking video sessions taking place each day. These sessions will be made up of 12 rotating meetings, at a length of 5 minutes per meeting.

There will be guides available within the Portal on how to make the most of the Service, and Sector Global can also be contacted directly if you find that further questions arise.

How do the video meetings work?

Meetings will take place directly within the Sleep & Eat Virtual portal – no need to download any additional software. You will receive a 20-minute email reminder before each meeting. Follow the link directly to your video meeting; or access the ‘My Schedule’ page in your profile. Simply press ‘Join Meeting’ to access your video meeting.

How do I attend Sleep & Eat Virtual?

Fill your details into our registration form to get started. Once you have registered, you’ll receive a confirmation email and reminders leading up to the event. This will include a link granting you access to the event platform where you can view features and content, plan meetings and connect with suppliers. Log into your profile at any time to plan your schedule and pre-arrange meetings with potential business leads.

How do I access the Matchmaking Service?

Once the platform is open, you will be emailed log in details for your personal Matchmaking account. You will need to login to update your profile and book meetings with attendees and exhibitors.

Please note that profiles will be added to the Service daily, so we recommend logging in frequently to search and book meetings.

How can I talk to suppliers?

Throughout the three days of the event – 17-19 November – you will be able to see when any supplier is online and participate in ad-hoc videos via the online supplier stands. You can also reach out in the weeks leading up to the event to pre-arrange 30-minute video meetings by sending through a request; these will either be accepted, declined or passed to another member of their team. 

Can I see who else is attending and connect with them?

You can connect with suppliers by booking in 30-minute video meetings using the ‘Find Meetings’ feature; search for relevant business leads by company type, product interests and sector. 

Can I participate on my phone?

Yes, the environment is mobile friendly. However, we would always recommend accessing on a computer for the optimum experience.

Can I interact with the speakers during the keynote/panel sessions?

Yes, some sessions will include live Q+A. Submit your questions to the presenter or request a meeting with the presenter to continue the conversation.

Next Step

What can I do if my question has not been answered by any of the above?

For any further enquiries, please contact a member of the Sleep & Eat team.